With expert knowledge, in-depth detail, and worldly travel prowess, we custom craft extraordinary vacation itineraries for all of our clients, and have done it since 1984.
We are a boutique agency and distinguish ourselves from others by being experts at the custom travel experience. We cater to customers who desire luxury, guided and/or exotic excursions, created by professional vacation planners who are passionate about what they do. Premium client care and keen listening ensures clients have the vacation of their dreams.
The Town & Country philosophy is relationship-centric. The office works collaboratively, sharing knowledge and expertise. This team approach is unique in the industry and has allowed the entire staff of Vacation Planners to travel frequently and continue to explore exciting destinations. This method is an added benefit to the client, as they don't just have one Vacation Planner, they have a team.
Jane Lee Winter, CTIE, CTC — President
Some call it a passion, others an addiction, but Jane Lee Winter, CTIE, President of Town & Country has an insatiable appetite for experiencing the world. She commonly refers to her work as a "calling" as she goes beyond just planning trips, but motivates and inspires people to get out of their armchair and have hands-on engagements with different places and people in the world. She will stretch you to treat yourself to the best experience you can afford.
Jane Lee has been to nearly 100 countries since her first passport was issued in 1976. An annual pilgrimage to the African continent has been a "non-negotiable" for Jane Lee and her husband Larry who love to introduce friends and clients to the safari experience. Hundreds of trips to Europe, dozens of trips to Latin America, exciting explorations of China and South East Asia have been the highlights of a career which never seems to get old. Her graduation from Westlake Culinary School was the inspiration for the development of Town & Country's sister company: Gourmet Travel Club.
Her biggest source of pride is the wonderful team that she has nurtured at Town & Country. Having a tight group of professionals who like each other, like their clients and love the world of travel is a great reason to jump out of bed every morning. If you work with any of our Vacation Planners at Town & Country you will also work indirectly with Jane Lee. She loves to put her handprint on all of the vacations planned in our office and teams closely with all of the staff to insure a wonderful journey for her clients. Contact Jane via email.
Rachael Brusseau, CTA — Vacation Planner
Rachael Agranoff Brusseau , CTA, started with Town & Country as a Student Intern during her senior year at California Lutheran University where she received a Bachelor Degree in History. During her long tenure as a Vacation Planner with Town & Country she has demonstrated unique organizational skills. Rachael is a detail person and is often our "go to" person in areas of process and technology.
Rachael has a unique ability of getting to the facts quickly and reading her clients so well that she finds the perfect vacation for their unique circumstances. Just because she is efficient, does not mean that she doesn't have personality — watch out for that dry sense of humor!
Rachael has lived and studied abroad and has a passion for Great Britain, Germany, Israel, Denmark, Hawaii, Mexico and Alaska. She loves the teamwork approach at Town & Country because it allows her to spend quality time with her husband and young sons. She also loves being a student and is proud of her Certified Travel Counselor and Master Cruise Counselor designations. She has invested in her continuing education with Princess Cruise Line and has earned the prestigious "Commodore" status. She knows the ships backwards and forward. Contact Rachael via email.
Cindy Cromwell — Vacation Planner
From the moment Cindy Cromwell started at Town & Country in 2010 it felt as if she has been with us for years. Her friendly, can-do spirit has enchanted our clients and her knowledge of the world has dazzled everyone she works with. Vacation planning is in her blood. Her father owned and operated a luxury retail travel operation when she was growing up and has left her the legacy of a passion for travel. Seeing the world has been a life priority and she did so for many years while working as a flight attendant for American Airlines. A long-time resident of the Conejo Valley, Cindy and her husband Don enjoy traveling together every chance they get. She has traveled extensively in Europe, Hawaii, the Caribbean, Israel, Egypt, Jordan, East Africa and India. They are naturals at hosting groups as Cindy is very skilled at attending to details while ensuring everyone's comfort and enjoyment. Contact Cindy via email.
Carolyn Durup — Vacation Planner
Carolyn Durup has been traveling the world her whole adult life. With an airline background she had opportunities to experience many international destinations. Her second career as a Vacation Planner has been a natural transition. Her service-oriented style and upbeat personality is what makes her clients always come back for more. Although she has hands-on experience with a wide variety of travel products and destinations, if you ask her, her real specialty is getting to know her clients well. With a well-stocked "black book" of contacts worldwide, knowing her clients is the MOST important aspect of her work. She knows how to enlist a team of experts in almost any destination you can imagine. Carolyn is a Tahiti and Australia Specialist and has a great love for the Mediterranean. She enjoys bicycling especially while cruising along the rivers of Europe. Contact Carolyn via email.
Karla Skoog, CTC — Vacation Planner
There aren't many Vacation Planners who are more enthusiastic about creating special, memorable trips than Karla Skoog. Karla has made travel her life long career and after nearly 30 years, still gets excited about planning exotic, unique itineraries for clients. She also likes to "sample the wares" and jumps on every chance she can get to experience a new destination. Some of her most recent adventures have been to Patagonia and Atacama in Chile and an adventure trip to New Zealand with a food & wine theme.
When traveling with her husband and kids she chooses active trips such as diving and sailing. Also attracted to the water, she has had countless trips to the Caribbean, Central America, Tahiti, Fiji and of course — the Hawaiian Islands. Other active adventures have included trekking in Nepal and globe-trotting through Europe and South East Asia. New Zealand is one of her favorite destinations.
With her significant and varied background in the travel industry, Karla has served as an excellent mentor to the newer Vacation Planners on our team. She delights in the teamwork concept at Town & Country and finds it to be an excellent way for her to maximize her talents and take advantage of her expertise. Contact Karla via email.
Vicki Weeks, CTC — Back Office Management
Vicki Weeks, a graduate of California Lutheran University and mother of 3 grown sons, brings order to our creative business by taking special care of our financial resources. Making sure all of our "ducks are in a row" is what she does best.
Although she doesn't work with clients directly, she is passionate about travel and takes every opportunity she can to have quality vacations with her family. Many of her trips center on high adventure including athletic competitions, snow and sun. Her active family enjoys cruising because of the wide variety of activities such as snorkeling, horseback riding, kayaking, biking and sailing. Contact Vicki via email.
Heidi Creed — Marketing Manager, MBA
For Heidi Creed, pursuing a career in the travel industry has been roundabout, but her passion for it has been anything but. She comes from a family of airline employees and started jet-setting from a young age. Some of her favorite travel stories are ones that begin with showing up at the airport with a carry-on bag, passport, stand-by passes and an open-mind about where she'll end up. While this method is unconventional for most, it has taught her an extraordinary amount about being resourceful. This resourcefulness came in particularly handy while she and her husband lived in Puerto Rico for four years.
Prior to joining the Town & Country team, Heidi has worked for Clear Channel Communications, Endurance Events and inFocus Advertising, all in various sales and media strategy capacities. She earned her MBA in marketing at California Lutheran University. Contact Heidi via email.
Kerissa Hollenbach — Vacation Planner, apprentice
Kerissa Hollenbach is a rising star on the vacation planning scene. She started with Town & Country as an apprentice Vacation Planner upon graduating from California Lutheran University. She brings with her a passion for travel and experience living abroad, having spent a semester living in each Lismore, Australia and Barcelona, Spain. Kerissa comes from a family of world travelers, so while her high school peers stayed busy doing odd jobs, she worked as a reservations agent for a Seattle-based travel business.
Kerissa is fun-loving and particularly personable, so specializing in "sun & fun" vacations is where she is getting her shining start. Contact Kerissa via email.
Lauren Estep-Brusseau — Administrative Assistant
Lauren Estep-Brusseau is one of our fresh young faces in the office. She will likely be the first voice you hear when you call, or the first smile you see when you enter our lobby. Lauren plays an essential supporting role in assisting the Vacation Planners with client care and vacation planning details. Currently she is working as our Student Intern while attending Moorpark College. Contact Lauren via email.