About Us

With expert knowledge, in-depth detail, and worldly travel prowess, we custom craft extraordinary vacation itineraries for all of our clients, and have done it since 1984.

We are a boutique agency and distinguish ourselves from others by being experts at the custom travel experience. We cater to customers who desire luxury, guided and/or exotic excursions, created by professional vacation planners who are passionate about what they do. Premium client care and keen listening ensures clients have the vacation of their dreams.

The Town & Country philosophy is relationship-centric. The office works collaboratively, sharing knowledge and expertise. This team approach is unique in the industry and has allowed the entire staff of Vacation Planners to travel frequently and continue to explore exciting destinations. This method is an added benefit to the client, as they don't just have one Vacation Planner, they have a team.

 

Jane Lee Winter, CTIE, CTC — President

Some call it a passion, others an addiction, but Jane Lee Winter, CTIE, President of Town & Country has an insatiable appetite for experiencing the world. She commonly refers to her work as a "calling" as she goes beyond just planning trips, but motivates and inspires travelers to treat themselves to the best experience they can afford.

Jane Lee has been to more than 100 countries since her first passport was issued in 1976. Dozens of trips to Africa, Europe and Latin America, and exciting explorations of India, Asia and the Arctic region have all been highlights in a career full of magical moments. Her true passion? The luxury safari experience in Botswana, especially when shared with friends and clients.

Her biggest source of pride is the wonderful team that she has nurtured at Town & Country. Having a tight group of professionals who like each other, like their clients and love the world of travel is a great reason to jump out of bed every morning. Jane Lee takes a hands-on approach to vacations planned in our office and teams closely with the staff to insure a wonderful journey for the clients of Town & Country. Contact Jane via email.

Rachael Brusseau, CTA — Vacation Planner

Rachael Agranoff Brusseau , CTA, started with Town & Country as a Student Intern during her senior year at California Lutheran University where she received a Bachelor Degree in History. Rachael has lived and studied abroad and has a passion for Western Europe, Israel, Denmark, Hawaii, Mexico and Alaska.

During her long tenure as a Vacation Planner with Town & Country she has demonstrated the unique ability of getting to the facts quickly and reading her clients so well that she is very successful in finding the perfect vacation. Just because she is efficient though does not mean that she doesn't have personality — watch out for that dry sense of humor!

She loves the teamwork approach at Town & Country because it allows her to spend quality time with her husband and young sons. She has earned several specialist designations including: Certified Travel Counselor, Master Cruise Counselor, Regent Seven Seas Cruises specialist, and Disney specialist. In addition, she has earned the prestigious "Commodore" status with Princess Cruises. Contact Rachael via email.

Cindy Cromwell — Vacation Planner

From the moment Cindy Cromwell started at Town & Country in 2010 it felt as if she has been with us for years. Her friendly, can-do spirit has enchanted our clients, and her knowledge of the world dazzles everyone she works with. She comes by her travel smarts naturally as vacation planning is in her blood. Her father owned and operated a luxury retail travel operation when she was growing up and has left her the legacy of a passion for travel, which she converted to a career working for many years as a flight attendant for American Airlines. And now her second career as a professional vacation planner.

A long-time resident of the Conejo Valley, Cindy and her husband Don enjoy traveling together every chance they get. She has traveled extensively in Europe, Hawaii, the Caribbean, Peru, Israel, Egypt, Jordan, East Africa and India. Cindy is a true pro and is very skilled at attending to details while ensuring everyone's comfort and enjoyment. Contact Cindy via email.

Carolyn Durup — Vacation Planner

Carolyn Durup has been traveling the world her whole adult life. With an airline background, she had opportunities to experience many international destinations, making her second career as a Vacation Planner a natural transition. Her service-oriented style and upbeat personality, coupled with her keen ability to enlist experts in any destination, is what keeps her clients coming back for more.

Although she has hands-on experience with a wide variety of travel products and destinations, she is a certified specialist in river cruising in general, and Regent Seven Seas Cruises ocean products in particular. She is also a specialist in travel to Tahiti, Australia, and New Zealand. Carolyn has a great love for Europe, especially while cruising along the majestic rivers, and anywhere there is golf! Contact Carolyn via email.

Karla Skoog, CTC — Vacation Planner

There aren't many Vacation Planners who are more enthusiastic about creating special, memorable trips than Karla Skoog. As a Certified Travel Consultant (CTC), Karla has made travel her life long career and after more than 30 years, still gets excited about planning exotic, unique itineraries for clients. She also likes to "sample the wares" and jumps on every chance she can to experience a new destination. Having visited all seven continents, there are few places on the planet she hasn't been.

Karla enjoys active trips that include hiking, cycling, diving or sailing. Some of those trips have included exploring Patagonia, trekking in Nepal, globe-trotting through Europe and South East Asia, and sipping on culture and safari in South Africa. Where there is water it's a bonus! She has had countless trips to the Caribbean, Central America, South Pacific and of course — the Hawaiian Islands.

With her significant and varied background in the travel industry, Karla has served as an excellent mentor to the newer Vacation Planners on our team. She delights in the teamwork concept at Town & Country and finds it to be an excellent way for her to maximize her talents and take advantage of her expertise. Karla is a certified Tahiti Specialist, South Africa Specialist, and Australia Specialist. Contact Karla via email.

Vicki Weeks — Office Manager

Vicki Weeks, a graduate of California Lutheran University and mother of 3 grown sons, brings order to our creative business by taking special care of our financial resources. Making sure all of our "ducks are in a row" is what she does best.

Although she doesn't work with clients directly, she is passionate about travel and takes every opportunity she can to have quality vacations with her family, especially her grandkids. Many of her trips center on active adventure including athletic competitions, snow and sun. Her active family enjoys cruising because of the wide variety of activities such as snorkeling, horseback riding, kayaking, biking and sailing. Contact Vicki via email.

Heidi Creed, MBA — Director of Marketing & Client Experience

For Heidi Creed, pursuing a career in the travel industry has been roundabout, but her passion for it has been anything but. She is the daughter of an airline employee so she was jet-setting the "stand by way" from a very young age. Some of her favorite travel stories are ones that begin with showing up at the airport with a carry-on bag, passport, and an open-mind about where she'll end up. While this method is unconventional for most, it has taught her an extraordinary amount about being resourceful, and has given her the opportunity to see the world.

Heidi craves active adventure and works hard to strike a fine balance of a passion for trail running and a love for the food & wine scene. She and her husband are raising two busy boys who share their sense of adventure.

Prior to joining the Town & Country team, Heidi has worked in radio, advertising, and in the sports industry; all in various sales and media strategy capacities. She earned both her undergrad and MBA from California Lutheran University. Contact Heidi via email.

Lauren Estep-Brusseau — Administrative Assistant

Lauren Estep-Brusseau is one of our fresh young faces in the office. She will likely be the first voice you hear when you call, or the first smile you see when you enter our lobby. Lauren plays an essential supporting role in assisting the Vacation Planners with client care and vacation planning details. She recently graduated from UCLA with a degree in International Relations, and will be applying all of her skills as an apprentice Vacation Planner for Town & Country. She is certain to be a rising star in the industry. Contact Lauren via email.